Thank you for choosing our services at goldenlines.ca, the site operated and managed by GOLDEN LINES TRANSLATION, INC. Please read this policy carefully. We encourage all our customers to check the quality of their products within the time frame specified below following their purchase to ensure it matches their requirements.

Return policy

To be eligible for a refund, you will be asked to return the product as sent to you by us. Please give reasons for the return, which may include quality, damage, and defect. If other, please specify so that we may know how to serve you better in the future. We allow our customers 15 calendar days to check the quality of service we offered them. We guarantee a full refund upon return of a product or project that you are not satisfied with.

 Refund policy

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the service you were offered by us, feel free to claim a full refund. Feel free to claim full reimbursement of your amount within 15 calendar days of the original purchase. Once you have claimed a refund, you will receive it within 3 business days.

Please note that you will be asked to present receipts or purchase details for both return and refund.

 Alternative policy

We believe that refund is not the last option. You can choose how you want us to improve the quality of services we offered to you. If you would like any change to be implemented for your maximum satisfaction, do not hesitate to contact us.

 Additional services

Please note that we will refund in full the amount you paid for the services we offer directly to you. Any additional services, custom work or technical support are non-refundable.

 Contact Us

We recommend contacting us for assistance if you experience any issues receiving or downloading your project.

If you have any queries or questions about our Return and Refund Policies, please contact us:

By phone: 1-204-306-1122

By email: sales@goldenlines.ca

By visiting this page on our website: https://goldenlines.ca/contact-us

Last updated: May 2021